WiFi Setup & Security Settings

Your Wiley Buddy phone connects to the internet over WiFi, just like a laptop or tablet. During setup, you'll enter your home WiFi network name (SSID), password, and security type. This article explains each setting and how to troubleshoot common WiFi connection issues.

The most common issue with WiFi not connecting is an incorrect WiFi name or WiFi password. Enter the WiFi Name and WiFi password EXACTLY as it appears with spaces, characters, & capitalization.

Until your Wiley Buddy has successfully connected to WiFi keep it connected to your home internet router with the included Ethernet cable.

After you make any change like WiFi Name or WiFi Password, please keep your phone connected to your home internet router with the ethernet cable and unplug your Wiley Buddy from power. Wait ten seconds, and then plug it back into power for the changes to apply.

Quick Summary

1. WiFi Network Name (SSID) — The exact name of your home WiFi network. This is case-sensitive; "MyWiFi" and "mywifi" are different networks.
2. WiFi Password — The password you use to connect other devices (phones, laptops) to your WiFi.

Tip: You can find your WiFi network name and password on a sticker on the bottom or back of your router. Your internet provider may also have given you a card with this information.

Troubleshooting WiFi Issues

Wiley Buddy phone won't connect to WiFi

1. Check your SSID spelling — WiFi names are case-sensitive. If you are even one capital letter off it will not connect. For example:

Incorrect WiFi Name Entered myWiFi Correct WiFi Name Entered MyWiFi

Spot the difference? The letter m was not capitalized in the entered WiFi name & it should have been MyWiFi.

2. Check your password — re-enter it carefully in Settings. Copy/Paste if you can.

Changing WiFi Settings Later

You can update WiFi settings at any time:

1. Log into the Wiley parent portal.
2. Go to Settings.
3. Click Edit on the Device Configuration card.
4. Update your WiFi name & password.
5. Click Save and wait 2–3 minutes for the phone to update.

You may need to temporarily connect the phone via ethernet cable so it can download the new WiFi settings.