Voicemail: Setup & Access

Voicemail is enabled automatically on every Wiley phone. When a call goes unanswered — or comes in during quiet hours — the caller hears a greeting and can leave a message.

Watch the following video or use the following steps to set up your voicemail.

1. Set Your Voicemail pin

Set Your Voicemail Pin

1. Navigate to Settings page in the parent portal.
2. Scroll down to Voicemail
3. Click the pencil icon to edit your Voicemail access pin

2. Access Voicemail from the phone by pressing the ✉️ (envelope) button on Wiley Buddy phones, or by dialing your Wiley number from a phone connected to Wiley's Magic Box.

Enter the pin you created to enter your voicemail inbox.

3. Recording a Custom Greeting

To record a personalized voicemail greeting follow the prompts from the voicemail inbox menu.

Checking Voicemail from the Phone

1. Pick up the handset.
2. If you have a Wiley Buddy phone, press the ✉️ (envelope) button. If you use a Magic Box (HT801) with another phone, dial your Wiley phone number.
3. Enter your Voicemail pin & follow the voice prompts to listen to messages.

Tip: If there's a flashing light on the Wiley Buddy it means there are new voicemail messages waiting.

Voicemail to Email

1. In the Wiley parent portal navigate to Settings.
2. Under Voicemail toggle the setting on/off to receive emails with attached voicemails.

Frequently Asked Questions

Q: What greeting do callers hear by default? A generic system greeting that says your phone number is not available and to leave a message. Recording a custom greeting is recommended, especially if children are the primary phone users.

If you have a second phone under your account, have already recorded a voicemail greeting, and are getting the generic system again shoot us an email & we'll fix it. hello@wileyphone.com

Q: Can blocked numbers leave voicemail? No. If a number is on your blocklist, they cannot call or leave voicemail. They hear a busy signal.