Setting Up Quiet Hours

Quiet Hours feature is currently not working. Our software devs are working on fixing it

Quiet Hours lets you schedule times when your child's Wiley phone won't ring. Incoming calls during quiet hours go straight to voicemail. This is perfect for bedtime, homework time, or family dinners.

Quick Summary

• Quiet Hours silences the phone during scheduled times.
• Incoming calls go to voicemail — callers can still leave a message.
• Outgoing calls are still possible (e.g., for emergencies).
• Set different schedules for weekdays and weekends.

How to Set Up Quiet Hours

1. Go to Settings in the parent portal.
2. Find the Quiet Hours section.
3. Click Configure Quiet Hours.
4. Set your desired schedule:
   • Start time — when the phone should stop ringing (e.g., 8:00 PM)
   • End time — when the phone should start ringing again (e.g., 7:00 AM)
5. Choose which days this schedule applies to (weekdays, weekends, or both).
6. Click Save.

What Happens During Quiet Hours?

| Action | Result | | :--- | :--- | | Someone calls | Phone doesn't ring. Call goes to voicemail. | | Child picks up phone to call | Outgoing calls still work normally. | | 911 dialed | Always works, even during quiet hours. | | Voicemail left | You and your child can listen to it after quiet hours end. |

Frequently Asked Questions

Q: Can I set multiple quiet hours schedules? Currently, Wiley supports one quiet hours window for every day.

Q: Do quiet hours affect outgoing calls? No. Your child can still pick up the phone and call contacts during quiet hours. Only incoming calls are silenced.

Q: What about 911? 911 always works. Quiet hours never block emergency calls.

Q: How quickly do changes take effect? Changes take effect within 1–2 minutes after saving.