Understanding Call History
The Call History page in the parent portal gives you a complete record of every call made to and from your Wiley phone. Use it to monitor phone usage, check for missed calls, and stay informed.
Quick Summary
- View all incoming, outgoing, and missed calls in one place.
- See the caller name (if they're in your contacts), phone number, date/time, and duration.
- Call history updates automatically — usually within a few minutes of each call.
How to View Call History
- Log into the parent portal.
- Click Call History in the sidebar.
- Browse the list of recent calls.
Each entry shows:
- Direction — incoming, outgoing, or missed
- Contact name — if the number is in your allowlist
- Phone number — the full number
- Date and time — when the call happened
- Duration — how long the call lasted
Filtering & Searching
You can filter call history to find specific calls:
- Search by contact name or phone number
- Filter by call type (incoming, outgoing, missed)
- Sort by date (newest or oldest first)
What You Can Learn from Call History
- Who is your child talking to most? Check for the most frequent contacts.
- Missed calls — did someone try to call while quiet hours were active, or while the phone was unplugged?
- Call duration — monitor how long calls last.
- Unknown numbers — if a number shows up that isn't in your contacts, it may have been allowed before you set up the allowlist.
Frequently Asked Questions
Q: How far back does call history go? Call history is retained for a rolling period. Recent calls are always available.
Q: Can I delete call history? Call history is managed automatically and cannot be manually deleted from the portal.
Q: Do blocked calls appear in history? No. If a number is on your blocklist, the call is rejected before it reaches the phone, so it doesn't appear in call history.
Q: Do calls during quiet hours appear? Yes. Calls that go to voicemail during quiet hours still appear as "missed" in your call history.