Advanced Technical Troubleshooting

This guide provides deep-dive technical details for administrators and advanced users to troubleshoot the Wiley Buddy phone.

Quick Reference Codes

Dial these codes on the handset to get immediate information:

| Code | Action | | :--- | :--- | | **47#  | Get IP Address: The phone will read its current IP address via voice (IVR). | | **37*123# | Factory Reset: Resets the device to defaults (it will then auto-provision). | | **86# | WiFi Status: Check the current WiFi connection status. |

Hardware Specifications & Ports

• Power: 12V DC power jack. Use ONLY the included power adapter. (PoE enabled)
• Handset Port: RJ-11 port on the base and handset. Ensure both ends "click" into place.
• LAN Port: 10/100 Mbps Ethernet port. Can be used for a wired connection instead of Wiley WiFi.
• WiFi: Dual-band (2.4GHz & 5GHz) 802.11 a/b/g/n/ac/ax support.
• Keys:
  • 10 Speed Dial keys (0-9)
  • 3 Programmable keys (located above the standard keypad)
  • Volume, Mute, Speaker, and Hold buttons