My Phone Receives Calls But Can't Make Outbound Calls

Don't worry, we know why and have deployed a fix across many phones. You're here because we haven't fixed yours yet and can very quickly.

Email us at hello@wileyphone.com and include as much as you can:

• Your name and Wiley phone number
• Whether outgoing, incoming, or both are failing
• When it started (and whether it ever worked)
• What the status light is doing
• How the phone is connected (Ethernet or Wi-Fi)

A real human usually gets back to you within one business day. We'll take it from there — most remaining issues are something we can fix on our end without you touching the phone again.