My Phone Can't Make Or Receive Calls

Don't worry — this is almost always a quick fix. Try the steps below in order. Most customers are back up and running by Step 2.

1. Check that your internet is working

Your Wiley phone needs an internet connection to make and receive calls. Open a browser on another device and make sure you can load a webpage on the same network.

No internet? Restart your router (unplug for 30 seconds, plug back in) and wait a couple minutes for it to come back online.
Internet is fine? Continue to Step 2.

2. Give your phone a full reboot

This clears the vast majority of calling issues.

Unplug your phone from power AND the Ethernet cable.
Wait 30 seconds — this part matters.
Plug the Ethernet cable back in first, then plug in power.
Wait up to 2 minutes for the phone to fully boot and register.
Pick up the handset and listen for a dial tone, then try a call.

3. Check your Ethernet connection

If you're plugged in with an Ethernet cable:

Make sure both ends are fully seated — you should hear a click.
Try a different Ethernet port on your router. Be extra careful that you are plugging your Ethernet cable into the correct slot on the back of your home internet router. The slot(s) typically say LAN or are yellow.
If you have a spare Ethernet cable, swap it in to rule out a bad cable.

4. On Wi-Fi? Double-check the network

If your Wiley phone connects over Wi-Fi:

Confirm you're on the right network name.
Re-enter the password carefully — extra spaces at the start or end are a common culprit and will silently break calling.

5. Check the status light on your phone

Look at the indicator light on your Wiley Buddy phone:

Light Disappears or Flashes Green Steadily = phone is registered with Wiley. Calling should work.
Blinking or off = phone isn't registered. Repeat Step 2.

Still not working? We'll get you sorted.

Email us at hello@wileyphone.com and include as much as you can:

Your name and Wiley phone number
Whether outgoing, incoming, or both are failing
When it started (and whether it ever worked)
What the status light is doing
How the phone is connected (Ethernet or Wi-Fi)

A real human usually gets back to you within one business day. We'll take it from there — most remaining issues are something we can fix on our end without you touching the phone again.